Ryanair (RYA.I) boss Michael O'Leary admitted on Monday to a "cock up" over pilot shortages that led him to cancel flights and disrupt the plans of hundreds of thousands of travelers in his bid to improve the budget airline's punctuality.
Passengers whose flights have been cancelled by Ryanair are being advised of their rights by the Commission for Aviation Regulation.
Des Manning told KCLR Live they've been busy fielding calls about it and thankfully haven't had any of their customers affected yet.
"Cancellation notices for flights cancelled up to and including Wednesday 20th September have been sent to affected customers".
The airline has blamed a backlog of staff leave for the disruption, which has led to large numbers of its staff taking holidays towards the end of the year.
The carrier's current annual leave year runs from April to March, but it is now transitioning to a January to December schedule from 2018. Most of the cancelled flights are to or from Ryanair's busiest airports, including Barcelona, Rome and Stansted.
The European Union meanwhile warned Ryanair it must "fully comply" with rules on compensating passengers.
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It comes amid the news that Ryanair has announced a slew of flight cancellations over the coming six weeks after messing up the planning of pilot holidays.
In a press conference O'Leary said customers whose flights have been cancelled will receive an email by Monday evening. If you're flying with Ryanair, you can check the status of your flight here.
"Ryanair must quickly honour its legal duty to arrange alternative flights or provide a full refund, as well as reimbursing reasonable out-of-pocket expenses". Keep receipts of everything you spend.
Some have alleged the airline, based in Ireland, is trying to steer customers away from claiming compensation by not making the offer clear on its website. It will be refunded on the card you used to pay for the booking.
Passengers affected by the Ryanair's cancellations will be entitled to compensation.
Ryanair has not issued a response to the recruitment claims.
"It's also essential that Ryanair release a full list of flights that will be affected so that passengers have as much time as possible to make alternate arrangements".
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